Effective Date: November 20, 2023​

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At PerfectPayRent, we are committed to safeguarding your privacy. In this policy statement, we provide clear information about the data we collect, how we use it, and your choices regarding this data. We want you to understand our practices and your rights.

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1. Who We Are

PerfectPayRent is referred to as "we," "us," or "our," digital rent payment platform, or PerfectPayRent Platform", or Landlord Services, or Tenant Services (the "Services") in the regions where our services are accessible. We offer Services if you are a property owner, or landlord, or property manager (collectively "the "Landlord") or and if you are the principal Tenant, legal co-tenant, or guarantor (collectively the "Tenant"). 

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2. Privacy Policy Purpose

This privacy policy is designed to:

• Explain the types of information collected through the PerfectPayRent Platform and web-enabled portal and our website, www.perfectpayrent.com.

• Clarify how we use and share this information.

• Inform you about your choices regarding the use of this information.

• Provide important details about data collection and usage through the PerfectPayRent Platform and web-enabled portal and our website, www.perfectpayrent.com.

While some of the content may involve technical concepts, we have made every effort to present it in a clear and transparent manner. If you have any questions or feedback about this privacy policy or how the PerfectPayRent Platform and web-enabled portal and our website, www.perfectpayrent.com handle the information we collect, please don't hesitate to contact us. You'll find our contact information at the end of this policy.

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3. Data Collection and Usage

We will detail the specifics of our data collection practices, how your information is utilized, and your control over this data in the sections below.

Your privacy matters to us at PerfectPayRent, and this policy ensures that you have a full understanding of our practices and your rights. If you have any questions or concerns, please reach out to us using the contact information provided at the end of this document.

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4. Scope of Our Privacy Policy

This privacy policy is applicable to the information gathered via the thePerfectPayRent Platform and web-enabled portal and our website, www.perfectpayrent.com, and any other online products and services that feature or link to this privacy policy. Collectively, these are referred to as the "PerfectPayRent Platform" or “Website”.

 

5. Personal Information We Collect

We gather personally identifiable information, referred to as "Personal Information," that you provide or opt to share with us. This includes Personal Information received from our partners, service providers, and tenants only on the secure PerfectPayRent Platform. Personal Information encompasses data that can identify you, relate to you, describe you, or be directly or indirectly linked to you or your household. This data includes but is not limited to your name, postal address, email address, telephone number, social security number, financial account number, rental application, or similar information. It's important to note that you can navigate our website www.perfectpayrent.com collective services without revealing any Personal Information about yourself. However, to access our products and services or create an account with us, you will be required to furnish specific Personal Information when you sign up with the PerfectPayRent Platform and web-enabled portal and our website, www.perfectpayrent.com Declining to provide this information may affect your ability to access our products and services.

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We DO NOT collect Personal Information relating to our website, www.perfectpayrent.com, and only collect information on the PerfectPayRent Platform and web-enabled portal and strongly discourage any user from providing us with such information unless you have an account with us on our PerfectPayRent Platform.

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Additionally, when you visit or interact with the PerfectPayRent Platform and web-enabled portal and our website, www.perfectpayrent.com, certain non-identifiable information is automatically collected concerning your computer, mobile device, device, or your interactions with ours. This may encompass the date and time your browser accessed the PerfectPayRent Platform and our website, www.perfectpayrent.com, a device identifier, or Internet Protocol (IP) address, the pages visited on our site, the features used, or other non-identifiable data regarding your interactions with our site and advertisements ("ads").

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6. Personal Information You Provide

We will obtain Personal Information only on the PerfectPayRent Platform and web-enabled portal In order for your Personal Information to be collected from our PerfectPayRent Platform and web-enabled portal you must willingly submit it through the PerfectPayRent Platform and web-enabled portal For instance, if you are a tenant seeking information about Tenant Services or creating an account with us, you may furnish details like your name, email address, postal address, employment information, date of birth, annual income, education level, and social security number and bank account information. If you are a tenant and PerfectPayRent tenant services extend to you, you may also provide us with rent payment information such as your bank account. In the case of landlords, we may receive your name, email address, telephone information, details of your lease agreement, tenant, and bank information, and company name when provided in connection with our rent payment services. In case of issues concerning our rent payment services, we will collect any information you supply in relation to a service or a related dispute. When you pose a question or contact us, the Personal Information you choose to include in your communication will also be collected.

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7. Personal Information from Third Parties

We may also receive Personal Information about you from third parties and store it on our encrypted PerfectPayRent Platform. For instance, if you authorize us to conduct a credit check, we will obtain any Personal Information contained in the response. There are instances where we may receive information about you from a leasing agent, landlord, or our advertising partners. Information about you might also be sourced from commercially available repositories such as data aggregators and public databases. This information may include your name, demographic data, interests, publicly observed data (e.g., from social media and shopping behavior), credit information, and details regarding your rental history.

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8. Non-Identified Information

The PerfectPayRent Platform and web-enabled portal and our website, www.perfectpayrent.com employ common technologies that automatically gather specific data about your computer or device and your interactions with our site and advertisements. These technologies encompass cookies, pixel tags, server logs, and statistical identifiers. Further details about these technologies and the collection and utilization of non-identifiable information are provided in this policy below.

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9. Combining Information

Information we collect through the PerfectPayRent Platform and web-enabled portal and our website, www.perfectpayrent.com may be merged with data obtained through other websites or online services provided by our service affiliates or partners. Additionally, we might consolidate information collected through PerfectPayRent Platform and our website, www.perfectpayrent.com with offline data or information acquired from our partners and third parties. We utilize this amalgamated information to enhance the PerfectPayRent Platform and web-enabled portal and our website, www.perfectpayrent.com, improve our rent payment services, convey information to you, refine our marketing and research activities, and engage in other legitimate business activities described within this policy.

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10. Use of Information

The information collected from and about you (or your device) on thePerfectPayRent Platform and web-enabled portal and our website, www.perfectpayrent.com may be used for the following purposes:

1. Providing Services Information: Furnishing you with details concerning our products and services.

2. Account Management: Establishing, maintaining, customizing, and securing your account with us.

3. Personalization: Tailoring your experience and enabling us to offer content and services sections that align with your interests. This includes customized content, targeted offers, and advertising delivered through our site, other platforms, and via email or text messages.

4. Enhancing Our Services: Continuously improving our PerfectPayRent Platform and our services.

5. Customer Service: Assisting us in providing you with more efficient and effective customer service responses.

6. Application Verification: Verifying and supplementing your application details.

7. Transaction Processing: Managing, collecting, and paying rent, and encompassing applications for the provisions of our services.   

8. Payment Handling: Processing payments and preventing transactional fraud.

9. Communication: Send emails, text messages, or other forms of communication related to your rent payment account and our services.

10. Service Disputes: Investigating, analyzing, resolving, and settling service disputes or any other related disputes regarding the provision of our services only. 

11. Compliance and Legal Requirements: Complying with governmental requests, as mandated by applicable law, court orders, and government regulations.

12. Other Purposes: Any other purposes explicitly communicated to you during data collection and as described in this privacy policy.

 

11. Disclosure of Information

We do not sell, trade, or otherwise transfer to outside parties your Personal Information unless we provide you with advance notice or as otherwise described in this policy. This does not include our financial partners, business partners, landlord, and property manager partners, affiliates, PerfectPayRent Platform hosting partners, and other parties who assist us in operating the thePerfectPayRent Platform and web-enabled portal, and our website, www.perfectpayrent.com, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our policies, or protect our or others' rights, property, or safety.

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In addition, during the normal course of our business, PerfectPayRent LLC may sell or purchase assets. If another entity acquires us or any of our assets, the information we collect from and about you (and your device) may be transferred to such entity. In addition, if any bankruptcy or reorganization proceeding is brought by or against us, such information may be considered an asset of ours and may be sold or transferred to third parties. Should such a sale or transfer occur, we will make reasonable efforts to try to require that the transferee use the information we collect from and about you (and your device) in a manner that is consistent with this privacy policy.

However, non-identified information may be provided to other parties for marketing, advertising, or other uses

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We may also share your Personal Information with your landlord or property manager in connection with the services we offer, including but not limited to, information regarding services you have purchased or not purchased from us, and Services Agreement status, renewal, or cancellation information, so long as such parties agree to keep this information confidential and use the information in a manner that is consistent with this privacy policy.

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If you are a Landlord or Tenant, we may also share any information you provide in connection with a Services dispute or related dispute in order to investigate, analyze, resolve, and/or services or related disputes, in a manner that is consistent with this privacy policy.

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Non-Identified Information/Use of Cookies and Similar Technologies, the PerfectPayRent Platform and web-enabled portal and our website, www.perfectpayrent.com uses common technologies that automatically collect certain information about your computer or device and your interaction with the PerfectPayRent Platform and web-enabled portal and our website, www.perfectpayrent.com, and ads. These technologies include cookies, pixel tags, server logs, and statistical identifiers. Each of these technologies is summarized below.

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Cookies are small text files that are sent to and stored by your browser when you visit or interact with our website, www.perfectpayrent.com. These cookies are then sent back to us unchanged each time you visit or interact with the PerfectPayRent Platform and web-enabled portal and our website, www.perfectpayrent.com ads in order for us to recognize your device. Cookies fall into two categories: first-party cookies and third-party cookies. First-party cookies are sent to your browser by the party that operates the PerfectPayRent Platform and web-enabled portal and our website, www.perfectpayrent.comyou are visiting (for example, cookies sent by or visit the PerfectPayRent Platform and web-enabled portal and our website, www.perfectpayrent.com). 

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Third-party cookies are sent to your browser by any party other than the party that operates the site you are visiting (for example, cookies sent by our online partners, such as Google Analytics, when you visit the PerfectPayRent Platform and web-enabled portal and our website, www.perfectpayrent.com).

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Pixel tags (also known as web beacons) are small blocks of code installed on our PerfectPayRent Platform and web-enabled portal and our website, which can be used to track the activity on our PerfectPayRent Platform and web-enabled portal and our website, www.perfectpayrent.com allow our online partners to serve cookies when you visit our receive relevant device and usage data, and perform other activities relating to the monitoring and analysis of the use and performance of our PerfectPayRent Platform and web-enabled portal and our website, www.perfectpayrent.com.

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Server logs refer to the information automatically recorded by a server when your browser requests the PerfectPayRent Platform and web-enabled portal and our website, www.perfectpayrent.comor other online service, such as Internet Protocol (IP) address, browser type, browser language, date and time of your request, and one or more cookies that may uniquely identify your browser.

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Statistical identifiers refer to identifiers created using your device information and certain server log information. This information, collectively, makes your browser or device sufficiently distinct for a server or similar system to reasonably determine that it is encountering the same browser or device over time. Statistical identifiers enable us to uniquely identify your browser or device for the same purposes as cookies.

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These cookies and similar technologies are used to collect information about your computer or device and your interaction with our Site and ads. This information may include the online services requested (for example, PerfectPayRent Platform and web-enabled portal and our website, www.perfectpayrent.com ); the date and time of your request; referring URL (the website you came from); your device's IP address; unique device and advertising identifiers; location data derived from your device; browser type and language; device operating system; device hardware and other characteristics; device event information (for example, crash data); information regarding your engagement with our online services (for example, pages viewed, features used, number of clicks, time spent on a particular page); demographic information; data contained in first-party cookies; and other non-identified device and usage data.

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Cookies and similar technologies used on our PerfectPayRent Platform and web-enabled portal and our website, www.perfectpayrent.com (including the information obtained through their use) fall into four categories:

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Ours utilizes first- and third-party cookies and similar technologies that are necessary in order to operate our business and maintain our PerfectPayRent Platform and web-enabled portal and our website, www.perfectpayrent.com, including verifying and authenticating PerfectPayRent Platform and our website, www.perfectpayrent.com users; preventing fraud and securing ourPerfectPayRent Platform and web-enabled portal and our website, www.perfectpayrent.com; payment processing; enabling users to move around our Website and use its features; and complying with applicable laws and industry standards. These cookies and similar technologies don't gather information about you that could be used for marketing or tracking your browsing activity. This category of cookies generally cannot be disabled.

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Our PerfectPayRent Platform and web-enabled portal and our website, www.perfectpayrent.com utilize first- and third-party cookies and similar technologies to provide enhanced features and remember user preferences, including identifying return users when visiting our PerfectPayRent Platform and web-enabled portal and our website, www.perfectpayrent.com (for example, to remember your login credentials); keeping track of user preferences, interests, and past items viewed or utilized (for example, preferred language or past purchases); and providing social features that allow users to interact with social media services through our PerfectPayRent Platform and web-enabled portal and our website, www.perfectpayrent.com(for example, Facebook or Twitter).

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If our PerfectPayRent Platform and web-enabled portal and our website, www.perfectpayrent.com allows users to interact with social media services (for example, the Facebook "Like" button or "Share to Twitter" button), the operators of those services can place a cookie on your device enabling them to recognize users who have previously visited our PerfectPayRent Platform and web-enabled portal and our website, www.perfectpayrent.com. If you are logged into these social media services while visiting our PerfectPayRent Platform and web-enabled portal and our website, www.perfectpayrent.com, these cookies allow the social media services to receive information that you have visited our PerfectPayRent Platform and web-enabled portal and our website, www.perfectpayrent.com or other information. These cookies also allow the social media services to share information about your activities on our PerfectPayRent Platform and web-enabled portal and our website, www.perfectpayrent.com with other users of the social media services.

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Our PerfectPayRent Platform and web-enabled portal and our website, www.perfefectpayrent.com utilize first- and third-party cookies and similar technologies for analytics, product development, and market research purposes, including analyzing how users arrive at and engage with our PerfectPayRent Platform and web-enabled portal and our website, www.perfectpayrent.comor ads; tracking and measuring the performance and effectiveness of our PerfectPayRent Platform and our website, www.perfectpayrent.com, and ads; optimizing the location of ads, features, and other content on our Site; statistical reporting in connection with  PerfectPayRent Platform and web-enabled portal and our website, www.perfectpayrent.comactivity; analyzing user preferences and behaviors and market characteristics and trends in order to develop and improve our products, PerfectPayRent Platform and web-enabled portal and our website, www.perfectpayrent.com, and ads; segmenting audiences to test features of PerfectPayRent Platform and web-enabled portal and our website, www.perfectpayrent.comand ads; and conducting research about our consumers, products, and online services.

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Our PerfectPayRent Platform and web-enabled portal and our website, www.perfectpayrent.com utilize first- and third-party cookies and similar technologies to deliver, track, and measure ads both on and off our PerfectPayRent Platform and web-enabled portal and our website, www.perfectpayrent.com, including ads relevant to your interests (for example, ads based on your past interaction with our PerfectPayRent Platform and web-enabled portal and our website, www.perfectpayrent.com or based on predictions about your interests derived from your activities on different websites over time); and ads based on your location, demographics, or device characteristics. Cookies are also used for tracking and measuring the reach and frequency of ads and regulating the delivery of such ads (for example, capping the number of times you see a particular ad).

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For example, we may use first- and third-party cookies to deliver our ads on third-party websites through a common form of online advertising known as "retargeting." Retargeting works by serving ads on one website based on an individual's activities on a different website (for example, if you view an insurance product on our PerfectPayRent Platform and web-enabled portal and our website, www.perfectpayrent.com, you may later see ads for our products when you visit a third-party website). To do this, we allow our online partners (such as Google or other ad network vendors) to serve their own cookies when users visit PerfectPayRent Platform and web-enabled portal and our website, www.perfectpayrent.com, allowing these online partners to recognize users who have previously visited PerfectPayRent Platform and web-enabled portal and our website, www.perfectpayrent.com. When these users visit a third-party website that includes features provided by our online partners (for example, where our online partners have purchased ad space), our online partners can recognize the users' interest in our products and deliver one of our ads on the third-party website.

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Use of Cookies and Similar Technologies by Our Online Partners and Service Providers. We allow third-party vendors to provide many of the Performance, Analytics, and Advertising services described above, including audience measurement and analytics services for us, to serve ads on our behalf on our Site and on other sites, and to track and report on the performance of these ads. These vendors may use third-party cookies and similar technologies to identify your device when you use our PerfectPayRent Platform and web-enabled portal and our website, www.perfectpayrent.com, and visit other unaffiliated websites. Further, these entities may combine data collected through the PerfectPayRent Platform and web-enabled portal and our website, www.perfectpayrent.com with device and usage data collected on unaffiliated websites or with any other data maintained by such vendors. Data collected and maintained by these vendors will be subject to their own terms of use and privacy policies.

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Cookie Choices. Most browsers are set to accept cookies by default. However, browsers typically allow individuals to remove or block browser cookies if they choose. For more information on blocking and removing browser cookies, please review your browser's Settings or Preferences tab. Please note that removing or blocking browser cookies does not necessarily affect third-party "Flash" cookies that may be utilized on our site. To delete or disable Flash cookies.

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In addition to removing and blocking browser cookies generally, the following opt-out mechanisms may be available where our PerfectPayRent Platform and our website, www.perfectpayrent.com utilize the third-party cookies listed:

1. Google Analytics. PerfectPayRent Platform and web-enabled portal and our website, www.perfectpayrent.commay use Google Analytics, a web analytics service provided by Google. Google Analytics utilizes cookies and similar technologies to collect and analyze non-identified information about the performance and use of the PerfectPayRent Platform and web-enabled portal and our website, www.perfectpayrent.com, and ads. More information on Google Analytics. If you would like to opt out of having your information collected and used as described, please use the Google Analytics opt-out available.

2. Google Retargeting. Our Site may use Google's Remarketing with Google Analytics to allow Google to use non-identified information about your visits to PerfectPayRent Platform and web-enabled portal and our website, www.perfectpayrent.com, and other unaffiliated websites in order to measure advertising effectiveness and provide ads about our products and services that may be of interest to you. Google places its own cookies when users visit PerfectPayRent Platform and web-enabled portal and our website, www.perfectpayrent.com which enables Google to recognize users who have previously visited PerfectPayRent Platform and web-enabled portal and our website, www.perfectpayrent.com. More information on Google's Remarketing with Google Analytics. If you would like to opt out of having your information collected and used as described, please use the Google Analytics opt-out.

3. Facebook Custom Audiences. Our Site may use Facebook Custom Audiences to deliver ads on Facebook about our products and services that may be of interest to you. More information on Facebook Custom Audiences. If you would like to opt out of having your information collected and used as described, please use the opt-out.

4. Interest-Based Advertising. PerfectPayRent Platform and web-enabled portal and our website, www.perfectpayrent.commay use first- and third-party cookies and similar technologies for targeted advertising based on past browsing activity and other related purposes. If you would like to opt out of having your information collected and used by us for these purposes, please visit here or here if you are in the United States; or here if you are in Europe; or here if you are in Canada.

 

Please note, that disabling, removing, or blocking cookies may turn off some of the features of PerfectPayRent Platform and web-enabled portal and our website, www.perfectpayrent.com that make your experience more efficient, and some PerfectPayRent Platform and web-enabled portal and our website, www.perfectpayrent.com features may not function properly. Further, if you opt out of having your information collected and used by us and our online partners for interest-based advertising purposes, you will continue to receive ads, but such ads will not be tailored to your specific interests based on viewing data collected from your device over time and across unaffiliated sites.

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Do Not Track (DNT) Headers. DNT is a concept that has been promoted by regulatory agencies for the Internet industry to develop and implement a mechanism for allowing Internet users to control the tracking of their online activities across websites by using browser settings. The World Wide Web Consortium has been working with industry groups, Internet browsers, technology companies, and regulators to develop a DNT technology standard. While some progress has been made, no standard has been adopted to date. As a result, we do not generally respond to "do not track" signals.

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12. Security

We have instituted physical, technical, and procedural safeguards to store and maintain the information we collect in a secure environment. Personal Information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

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All financial transactions are processed through our Payment Partner and are not stored or processed on our servers. In particular, we do not store credit card information on our servers. If you have provided us with your social security number or other Personal Information, we protect and restrict access to those persons who need access to your information in order for us to deliver our products and services.

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13. Your Choices

You may always limit the amount and type of information that we collect from you by choosing not to enter or provide any information requested from you on thePerfectPayRent Platform and web-enabled portal and our website, www.perfectpayrent.com. However, our rent payment platform and services can only be provided to you if you provide us with the requested information. Some of the products and services offered through the PerfectPayRent Platform and web-enabled portal and our website www.perfectpayrent.com may ask whether you wish to opt out or opt into our contact lists for offers, promotions, and additional products and services that may be of interest to you. You can opt out of marketing emails we may send to you by following the "unsubscribe" instructions provided in such emails. If you opt out of our marketing emails, we may still send you transactional and relationship emails, such as emails about your policy and account. You may also exercise your ability to opt out from the use of cookies and similar technologies as described above (where available).

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You can modify or delete inaccurate or incomplete information previously provided to us upon request by contacting us at support@perfectpayrent.com. If you have an account with us online, you may also be able to update your account information by accessing your account through the PerfectPayRent Platform and web-enabled portal and our website, www.perfectpayrent.com. For record-keeping and compliance purposes, we will retain certain information collected from you in conjunction with commercial transactions, even if amended or updated.

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14. Third-Party Links

Occasionally, at our discretion, we may include or offer third-party products or services on the PerfectPayRent Platform and web-enabled portal and our website, www.perfectpayrent.com. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of the PerfectPayRent Platform and web-enabled portal and our website, www.perfectpayrent.com welcomes any feedback about these third-party sites.

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15. Policy Changes

We reserve the right to amend this privacy policy without prior notice to reflect technological advancements, legal and regulatory changes, and good business practices. If we change our privacy practices, a new privacy policy will reflect those changes and the effective date of the revised privacy policy will be set forth at the top of this privacy policy. If we make any material changes to this privacy policy relating to our use or disclosure of Personal Information, we will provide you with reasonable notice of such changes (for example, by including a banner on our PerfectPayRent Platform and web-enabled portal and our website, www.perfectpayrent.com or sending you an email).

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16. Data Rights Request

We are committed to protecting your Personal Information. In accordance with certain state laws, you may have the right to request a copy of the information we maintain about you. You may also have the right to request that we delete your Personal Information. In addition, California residents may be entitled to opt-out of having their information sold to third parties. Please access your account on your PerfectPayRent Platform and web-enabled portal and our website, www.perfectpayrent.com if you or an active client or email us at privacy@perfectpayrent.com so we can record your request.